Shipping

We offer complimentary standard shipping on ALL orders within Australia. (No Minimum!)

All deliveries are 100% carbon neutral!! This is something we are really proud of!!

All orders come with a tracking link and number, which you will receive in an email once your order has been dispatched. It may take up to 48 hours for the tracking link to be updated. Orders placed on weekends or public holidays will be dispatched on the next working day.

Once you receive a confirmation email that your order has been shipped, please allow the following number of days from dispatch date for your order to arrive:

Australia 2-5 business days

New Zealand 4-6 business days

North America, Western Europe, Asia and the Pacific 6-13 business days

Rest of the World 10-15 business days

If you have any questions regarding your order, please contact support@thegemdrop.com.

Can I track my order?

Yes, all orders come with a tracking number, which you will receive in an email once your order has been dispatched.

Will I have to pay taxes and duties?

It’s important to note that once you order reaches its final destination, your order may be subject to import duties and taxes, which is paid by the customer. Please contact your local customs office for further information.

What if my item arrives damaged or is lost in transit?

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: support@thegemdrop.com. Please note, we are not responsible for stolen packages or any address and order errors made by the customer.


*We currently do not ship to Cuba, Guatemala, Iran, North Korea, Syria & Sudan (North).

**Please allow extra time during busy periods (i.e. Christmas).